For somebody who spends as much time as I do on thinking about what we do at sipgate and why it works, I missed a tiny, big detail for a really long time: Our meetings work much better than at most other places because we raise our hands when we want to speak. And we talk in the order of hands being raised.
I once had plans for a book on how teams facilitate can better their own meetings. And it never occured to me to include raising your hand in the book. I had thought about talking sticks and keeping a visible list for big groups, but not about “queueing” to speak.
After all, isn’t that just how it works in school? Yes and no. Yes, you raise your hand to speak. No, not everybody gets to speak and you are not responsible yourself to figure out the order of speaking. The teacher calls on people to speak.
But if you think about it, not interrupting each other and letting other speak first is the basis for all the other things that work well in our meetings. AFAIR, Richard Sheridan calls stuff like that “kindergarten skills” in his book “Joy, Inc.”. These kindergarten skills, i.e. playing nice with others is the first thing they check for in potential hires.
I only realized this how important the hand raising thing is, because I recently was in a meeting with someone who didn’t wait their turn. It was sooo irritating. It ruined the flow and also made it more likely for others to display bad meeting manners: Interrupting others becomes more frequent because everybody is anxious to get their thoughts out.
Even now that I’m writing it down, I feel like it’s too basic, too obvious to be mentioned. I mean: “You want nicer, fairer meetings, in which people are not talking over each other? Gee, have you tried taking turns by raising your hand to get the word when it’s your turn?” Duh.
But then again, I rarely see the hand raising in other environments and meeting flow is worse for it. So, I’ll be happy to state the obvious, if it helps some team, somewhere.
You’re meetings are going smoothly without hand raising? Great! Maybe it’s because you’ve got a facilitator? Facilitators can often guess who wants to speak, based on body language. And give the floor to that person either explicitly or also using subtle body language. I often give somebody the floor, by raising my open palm towards them or just looking at them with my head cocked.
But facilitators are not mind readers so even then the hand raising bit helps. And when there’s no facilitator it helps a lot! If they know who wants to speak, the more confident team members can give the floor to shyer ones, who wouldn’t just talk over someone else to be heard.
So, yeah, queue to speak and get more orderly meetings with a fairer distribution of “air time”. Peace Out 🙂