Walk through each story handled by the team and look for possible improvements Source:
Preparation: Collect all stories handled during the iteration and bring them along to the retrospective. In a group (10 people max.) read out each story. For each one discuss whether it went well or not. If it went well, capture why. If not discuss what you could do differently in the future. Variants: You can use this for support tickets, bugs or any combination of work done by the team.
What could sub-groups improve when interacting with others? Source:
Identify sub-groups within the participants that interacted during the iteration, e.g. developers/testers, clients/providers, PO/developers, etc. Give participants 3 minutes to silently write down what they think their group did that negatively impacted another group. One person should be part of one group only and write stickies for all groups they don't belong to - 1 sticky per issue.
Then in turn all participants read their stickies and give them to the corresponding group. The affected group rates it from 0 ('It was not a problem') to 5 ('It was a big problem'). Thus you get insights and shared understanding about problems and can select some of them to work on.
Introduce SMART goals (specific, measurable, attainable, relevant, timely) and examples for SMART vs not so smart goals, e.g.'We'll study stories before pulling them by talking about them with the product owner each Wednesday at 9am' vs. 'We'll get to know the stories before they are in our sprint backlog'. Form groups around the issues the team wants to work on. Each group identifies 1-5 concrete steps to reach the goal. Let each group present their results. All participants should agree on the 'SMART-ness' of the goals. Refine and confirm.
Prepare 3 flip chart papers titled 'Helped', 'Hindered', and 'Hypothesis' (suggestions for things to try out). Ask participants to help you grow and improve as a facilitator by writing you sticky notes and signing their initials so that you may ask questions later.