Distribute index cards and markers. Set a topic, e.g. one of the following:
How did you feel during the iteration?
What was the most remarkable moment?
What was the biggest problem?
What did you long for?
If the last iteration had been a circus performance, what part did you play? Juggler, funambulist, clown, knife-thrower, ...
Ask the team members to draw their answer. Post all drawings on a whiteboard. For each drawing let people guess what it means, before the artist explains it. Metaphors open new viewpoints and create a shared understanding.
Set up a 'retrospective mailbox' at the beginning of the iteration. Whenever something significant happens or someone has an idea for improvement, they write it down and 'post' it. (Alternatively the 'mailbox' can be a visible place. This can spark discussion during the iteration.) Go through the notes and discuss them. A mailbox is great for long iterations and forgetful teams.
If your boss had witnessed the last iteration, what would she want you to change? Source: Love Agile
Imagine your boss had spent the last iteration - unrecognized - among you. What would she think about your interactions and results? What would she want you to change? This setting encourages the team to see themselves from a different angle.
Introduce SMART goals (specific, measurable, attainable, relevant, timely) and examples for SMART vs not so smart goals, e.g.'We'll study stories before pulling them by talking about them with the product owner each Wednesday at 9am' vs. 'We'll get to know the stories before they are in our sprint backlog'. Form groups around the issues the team wants to work on. Each group identifies 1-5 concrete steps to reach the goal. Let each group present their results. All participants should agree on the 'SMART-ness' of the goals. Refine and confirm.
Let team members appreciate each other and end positively Source: Agile Retrospectives who took it from 'The Satir Model: Family Therapy and Beyond'
Start by giving a sincere appreciation of one of the participants. It can be anything they contributed: help to the team or you, a solved problem, ...Then invite others and wait for someone to work up the nerve. Close, when no one has talked for a minute.