Visualize how information flows in, out and around the team Source:
Is information not flowing as well as it needs to? Do you suspect bottlenecks? Visualize the ways information flows to find starting points for improvements. If you want to look at one specific flow (e.g. product requirements, impediments, ...) check out Value Stream Mapping (#79). For messier situations try something akin to Cause-Effect-Diagrams (#25). Look at the finished drawing. Where are delays or dead ends?
Introduce SMART goals (specific, measurable, attainable, relevant, timely) and examples for SMART vs not so smart goals, e.g.'We'll study stories before pulling them by talking about them with the product owner each Wednesday at 9am' vs. 'We'll get to know the stories before they are in our sprint backlog'. Form groups around the issues the team wants to work on. Each group identifies 1-5 concrete steps to reach the goal. Let each group present their results. All participants should agree on the 'SMART-ness' of the goals. Refine and confirm.
Prepare 3 flip chart papers titled 'Helped', 'Hindered', and 'Hypothesis' (suggestions for things to try out). Ask participants to help you grow and improve as a facilitator by writing you sticky notes and signing their initials so that you may ask questions later.