Visualize how information flows in, out and around the team Source:
Is information not flowing as well as it needs to? Do you suspect bottlenecks? Visualize the ways information flows to find starting points for improvements. If you want to look at one specific flow (e.g. product requirements, impediments, ...) check out Value Stream Mapping (#79). For messier situations try something akin to Cause-Effect-Diagrams (#25). Look at the finished drawing. Where are delays or dead ends?
Think about how the team will follow up and set yourselves up for success Source:
Prepare a flip chart with 4 columns titled 'Action', 'Motivation', 'Ease' and 'Reminder'. Write down the list of actions the team wants to take in the first column. Read out each action and fill in the other columns by asking:
Motivation - How can we motivate ourselves to do this? Examples: 'Jane will own this and report back at the next retrospective', or 'We'll reward ourselves with cake on Friday if we do this every day'
Ease - How can we make it easy to do? Example: For an action 'Start involving Simon in the stand up' a possibility could be 'Move the task board next to Simon's desk'
Reminder - How will we remember to do this? Examples: 'Richard will put a reminder in Google Calendar' or 'We'll do this after the stand up each day'
Actions do not require all of the above. But if there are no suggestions for any of the columns, ask the team if they really think they will do it.
Prepare 3 flip chart papers titled 'Helped', 'Hindered', and 'Hypothesis' (suggestions for things to try out). Ask participants to help you grow and improve as a facilitator by writing you sticky notes and signing their initials so that you may ask questions later.