Find the source of problems whose origins are hard to pinpoint and lead to endless discussion Source:
Write the problem you want to explore on a sticky note and put it in the middle of a whiteboard. Find out why that is a problem by repeatedly asking 'So what?'. Find out the root causes by repeatedly asking 'Why (does this happen)?' Document your findings by writing more stickies and showing causal relations with arrows. Each sticky can have more than one reason and more than one consequence Vicious circles are usually good starting points for actions. If you can break their bad influence, you can gain a lot.
Brainstorm what worked well & what to do differently and pick the top initiatives Source:
Head 2 flip charts with 'Worked well' and 'Do differently next time' respectively. Ask your participants to write concrete proposals for each category - 1 idea per index card. Let them write in silence for a few minutes. Let everyone read out their notes and post them to the appropriate category. Lead a short discussion on what the top 20% beneficial ideas are. Vote on it by distributing dots or X's with a marker, e.g. 1, 2, and 3 dots for each person to distribute. The top 2 or 3 become your action items.
Divide a flip chart in 3 sections titled 'More of', 'Same of', and 'Less of'. Ask participants to nudge your behaviour into the right direction: Write stickies with what you should do more, less and what is exactly right. Read out and briefly discuss the stickies section-wise.